Privacy Policy

Last Updated: [13th-May-25]

At Ugen, we are committed to protecting your privacy and ensuring the safety of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

By accessing or using https://ugen.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Data
We may collect personal information when you:

Register or create an account
Place an order
Contact us via email, phone, or our contact form

This data may include:

Full name
Email address
Phone number
Shipping & billing address
Payment and transaction details (processed securely through third-party payment gateways)

Usage Data
We also collect non-personal information automatically when you browse our website. This may include:

IP address
Browser type and version
Pages visited
Time and date of visit
Time spent on pages
Device information

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features.

3. How We Use Your Data

We use your data to:

Process and fulfill your orders
Communicate updates, offers, or support-related messages
Improve our website and user experience
Prevent fraud or unauthorized activities
Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Sharing Your Data

We may share your information with:

Trusted service providers (e.g., delivery partners, payment processors, analytics tools)
Affiliates or partners under strict confidentiality
Legal authorities, when required by law

All third parties we work with are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Retention

We retain your personal data only as long as necessary for:

Providing services to you
Legal, regulatory, tax, or accounting purposes
Enhancing security and improving user experience

You may request deletion of your personal data at any time (see Section 8).

6. Data Security

We use appropriate technical and organizational measures to safeguard your personal data. While we strive to ensure 100% security, no method of data transmission over the internet is fully secure.

7. Transfers of Data

Your data may be processed and stored on servers located outside your state or country. By using our services, you consent to the transfer of your data, as long as appropriate safeguards are in place.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for data processing
Opt out of receiving promotional emails (via unsubscribe links)

To exercise your rights, contact us at ops@tycheinternational.com.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: +91 937 279 2626
Email: ops@tycheinternational.com
Contact Form: https://ugen.in/pages/contact-us

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